Term Of Service

1. Customer Support

Our support team is available to assist with product inquiries, order issues, and account-related questions. You can contact us via service@essentialscloco.us or through the website’s contact form. Typical response time is 24–48 business hours.

2. Order Processing

Orders are processed within 1–7 business days after payment confirmation. You will receive an order confirmation email with the details of your purchase. Any changes to orders must be requested prior to shipment. Once an order has been shipped, modifications may not be possible.

3. Shipping and Delivery

We partner with trusted shipping carriers to deliver your order safely and efficiently. Delivery times vary by destination and are provided at checkout. Tracking information will be shared once your order has been dispatched.

4. Returns and Refunds

Returns are accepted within 30 days of delivery for eligible items. Refunds are issued after returned items are inspected and approved. For defective or incorrect items, we will provide replacements at no additional cost.

5. Product Quality

All products are inspected before shipping to ensure quality and authenticity. If you receive a defective or damaged product, please contact our support team immediately.

6. Customer Responsibilities

Customers are responsible for providing accurate shipping addresses and contact information. Follow the return instructions provided by our customer service team for all returns or exchanges. Customers are expected to respect our policies and procedures when requesting support or filing complaints.

7. Service Limitations

We are not responsible for delays caused by customs, postal services, natural disasters, or other force majeure events. Lost or stolen packages after confirmed delivery are the responsibility of the customer. Pre-order, custom-made, or personalized items may have specific service restrictions.

8. Feedback and Complaints

Customer feedback is valuable to us for improving our products and services. Complaints should be submitted to service@essentialscloco.us. We strive to respond promptly and resolve issues fairly and efficiently.

9. Policy Updates

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10. Contact Us

For questions regarding our services, support, or policies, please contact us at service@essentialscloco.us.