Refund Policy

At our store, your satisfaction is our top priority. We want you to be confident in your purchase. Please review our policy for returns, exchanges, and refunds.

1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.

  • Products must be in their original condition, unused, and with all original packaging and tags intact.

  • Personalized, custom-made, or perishable items are not eligible for return unless defective or damaged.

2. Initiating a Return

To return an item:

  1. Contact our customer service team at service@essentialscloco.us with your order number and reason for return.

  2. Wait for a return authorization and instructions from our support team.

  3. Ship the item back to the provided return address. Returns without prior authorization may not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.

  • We recommend using a trackable shipping method to ensure the return is received.

4. Refunds

  • Refunds are issued after the returned item is received and inspected.

  • Approved refunds will be credited to the original payment method.

  • Please allow 5–10 business days for the refund to be processed after we receive the item.

5. Exchanges

  • If you received a defective or incorrect item, we will replace it at no additional cost.

  • Exchanges are subject to product availability.

  • If the replacement item is unavailable, we will issue a full refund.

6. Exceptions & Non-Returnable Items

Refunds or returns are not accepted for:

  • Items damaged after delivery due to misuse or accidents

  • Orders delayed due to incorrect shipping information provided by the customer

  • Items lost or stolen after delivery confirmation

7. Contact for Assistance

For any questions or to start a return or exchange, please contact our support team at service@essentialscloco.us. We are here to assist you and ensure a smooth return process.