Privacy Policy

At ESSENTIALSCLOCO, your privacy is our priority. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you visit our website, create an account, or make a purchase.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Name, email address, phone number

  • Billing and shipping addresses

  • Payment information (credit card details, PayPal account)

  • Account login credentials (if you create an account)

b. Transaction Information

  • Purchase history, order details, and invoices

  • Returns, refunds, or exchange requests

c. Technical & Usage Information

  • IP address, browser type, operating system, and device information

  • Pages visited, time spent on site, and click behavior

  • Cookies, pixels, and similar tracking technologies

d. Marketing & Preference Data

  • Newsletter subscription preferences

  • Participation in promotions, surveys, or loyalty programs

2. How We Use Your Information

We use the collected information for the following purposes:

  • Process and fulfill orders, including payment processing and shipping

  • Communicate order updates, shipping notifications, and customer support responses

  • Provide personalized shopping experiences and product recommendations

  • Send promotional emails, newsletters, or special offers (only with your consent)

  • Analyze website performance, user behavior, and improve services

  • Detect and prevent fraud, unauthorized transactions, or other illegal activity

3. Information Sharing and Disclosure

We do not sell or rent your personal information. Your data may be shared only under the following circumstances:

  • Service Providers: Payment processors, shipping companies, marketing platforms, or IT service providers who require access to fulfill their service.

  • Legal Requirements: When required by law, regulation, legal proceedings, or government authorities.

  • Protection of Rights: To protect the safety, rights, or property of {{storeConfig.name}}, its users, or others.

All third parties handling your data are contractually obligated to maintain confidentiality and comply with applicable data protection laws.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance and user experience

  • Remember your preferences and settings

  • Track marketing campaigns and website traffic

You may disable cookies through your browser settings, but certain website features may not function properly without them.

5. Data Security

We implement comprehensive measures to protect your information:

  • Encryption: All payment information is encrypted with SSL technology.

  • Access Control: Only authorized personnel have access to your personal data.

  • Monitoring: Regular security audits and updates to prevent unauthorized access.

  • Storage: Sensitive data is stored securely with strong encryption (AES-256) protocols.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, tax, or accounting requirements

  • Resolve disputes, enforce agreements, or prevent fraud

Once data is no longer needed, it will be securely deleted or anonymized.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to inaccurate information

  • Request deletion of your personal data (subject to legal obligations)

  • Opt-out of marketing communications

  • Withdraw consent to data processing at any time

To exercise these rights, contact us at service@essentialscloco.us.

8. Children’s Privacy

Our services are intended for individuals 18 years or older. We do not knowingly collect personal information from children under 13. If we become aware of such data, we will promptly delete it.

9. International Data Transfers

Your information may be transferred to and stored in countries outside your residence. These jurisdictions may have different data protection laws. By using our services, you consent to these international transfers.

10. Data Breach Notification

In the event of a data breach affecting your personal information, we will:

  • Notify you promptly in accordance with applicable law

  • Take immediate steps to contain and remediate the breach

  • Provide guidance on how you can protect your information

11. Third-Party Services

We use trusted third-party services for:

  • Payment processing (e.g., credit cards, PayPal)

  • Shipping and order fulfillment

  • Marketing, analytics, and website performance

Each service provider has its own privacy policies. We encourage you to review their policies before sharing personal information.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically. All updates will be posted on our website with an effective date. Your continued use of our services constitutes acceptance of any changes.

13. Contact Us

For any questions, concerns, or to exercise your privacy rights, please contact our Data Protection Officer at:

Email: service@essentialscloco.us