FAQs

1. How do I place an order?

Browse our website, select the products you want, and add them to your cart. Proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive an order confirmation via email.

2. Which payment methods are accepted?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other digital payment options available at checkout.

3. Can I change my order after it’s placed?

Orders are processed quickly. Contact us at service@essentialscloco.us immediately if you need to modify your order. Changes may not be possible once processing has begun.

4. How can I track my shipment?

Once your order is shipped, you will receive a tracking number by email. You can track your package using our website’s tracking page or directly via the carrier’s tracking system.

5. What should I do if my package is delayed or missing?

• Check your tracking information and delivery status.

• Verify with neighbors or your local postal office.

• Contact us at service@essentialscloco.us if you cannot locate your package, and we will assist you promptly.

6. What is your return policy?

Eligible items can be returned within 30 days of delivery in their original condition. Contact us before returning any items to receive instructions. Refunds and exchanges are processed according to our Refund & Return Policy.

7. Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping times and fees vary depending on your location. Check the checkout page for available shipping options.

8. Are your products genuine and high-quality?

Yes, all our products are sourced from trusted suppliers and undergo quality checks to ensure they meet our standards.

9. How do I stay updated on promotions and new products?

Subscribe to our newsletter or follow us on social media for updates on new arrivals, exclusive offers, and special promotions.

10. Who can I contact for assistance?

For any questions or concerns, contact us at service@essentialscloco.us. Our customer support team is ready to help and aims to respond within 24–48 business hours.